About Us:

Coating Morocco is a distribution brand of floor and wall coverings, belonging to the TROPHOR group.
Our head office is based at 46 boulevard Zerktouni Casablanca Morocco
RC: 408985
PATENT: 34295557
ICE: 002120288000072
FI: 26077987 is an e-commerce site specializing in the sale of coatings online.

To contact us, please fill out the form on the CONTACT page.

To contact you, we will send you an email or letter to the addresses provided by you, or we will call you by telephone at the number provided.

Our products:

We are committed to providing high quality products. For more information about our products, please visit the product pages of our website.

We have made every effort to display the Products as accurately as electronic media permit, however the images of the Products on our Website are for illustrative purposes only. We cannot guarantee an exact match of on-screen appearance with actual products, which may vary slightly from these images depending on your monitor settings and resolution. Each product is sold subject to its description. We will take all reasonable care to ensure that all product details and descriptions are correct at the time the relevant information was entered into the website's system.

Although our aim is to keep the website as up-to-date as possible, the information, including product descriptions, which appears on the website at any given time may not always reflect the state at the exact moment you pass An order. The given dimensions are written for information only. Before ordering, please make sure there is enough space to move the products through doors, windows and restricted passages.

All products featured on our website are subject to availability. If a product you have ordered is temporarily unavailable or discontinued by the manufacturer, we will notify you by email as soon as possible and offer you a replacement item. You can then decide if you would like the replacement item or if you prefer to cancel your order (in which case we will refund you in full).

Changes to an order

We reserve the right to change product specifications if required by applicable legal or regulatory requirements. This may happen, for example, if we are no longer permitted to use a particular chemical in the formulation of a particular product.

If you wish to modify your order, you must contact us. We will let you know if the change is possible. If possible, we will notify you of any changes to the price of the Products, delivery time or anything else that may be necessary as a result of your requested change and ask you to confirm whether you wish to proceed with the change.

Your account:

You may only purchase products from our website if you are at least 18 years old. Certain products on our website can only be purchased if you meet the legal age for that product. We are not permitted by law to supply these products to you if you do not meet these age requirements. If you are a minor, please do not attempt to order through our website.

If you purchase products from our website, you will be required to register and create an account with us. This will enable you to take full advantage of our website and enable us (by acting in accordance with our privacy policy and our cookies policy ) to personalize your experience, making shopping easier for you.

By creating an account, you can choose to store your debit and credit card information for easier and faster checkout, store and edit your shipping addresses and billing information, and review your previous purchases and purchases. 'Order history.

When you register or purchase products from our website, you will be required to provide certain information, including your name, telephone number, email address and an address for delivery of the products. You will also need to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional proof or proof of invoicing when deemed necessary. You confirm that all information you provide to us at any time is true, accurate and complete. If the amount owed by you for your order cannot be charged to the credit card provided by you, for whatever reason, your order will be cancelled .

Buy products from us

The ordering process on our website allows you to check and correct any errors before submitting your order to us. Please take the time to read and check your order on each page of the ordering process. In particular, please check the quantities of each of the Products in your order.

After placing an order, you will receive an email from us confirming that we have received your order and confirming the Products ordered, the delivery option chosen, the delivery address and any special instructions . Only the products listed in the order confirmation are included in the contract between you and us. If there are any errors in the order confirmation, please contact us as soon as possible using the details on the dedicated CONTACT page. from our website.

We only supply the products on our website for domestic and private use. You may not purchase products from our website for commercial and/or resale purposes. If you wish to purchase products as a professional customer in connection with your profession or trade, please contact us using the details on the CONTACT page. website to discuss your options.

Product prices and delivery costs:

The prices of the Products will be checked from time to time on our website. We take reasonable care to ensure that the prices of Products are correct at the time the relevant information was entered into the system. However, it is always possible that, despite our best efforts, some of the Products on our Website may be incorrectly priced. If we discover an error or error in the price of the Products you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or canceling your order. We do not have to supply the Products to you at a lower price where we have made an obvious pricing error. We will only process your order after receiving your instructions.

Prices for Products may change from time to time, but changes will not affect any order confirmed by us by sending an Order Confirmation. The prices of the Products are Moroccan dirham and include VAT at the current rate applicable in Morocco.

Product prices do not include delivery charges. We will inform you of the delivery costs during the ordering process .

Promo Codes

We may from time to time offer certain promotions for particular Products for eligible customers. If you have a promo code, be sure to enter it on the checkout page during the checkout process. If your promotional code is eligible, your deduction will be displayed in the payment summary.

You can only use one promotional code for each order. You cannot apply promotional codes to orders that you have already placed or against products that we have already delivered to you. We reserve the right to cancel orders if an unauthorized promotional code is used. Additional terms and conditions may apply to certain promotions, please see website for details.

How to pay

You can pay for the Products using a debit card or a credit card. We accept the following cards: Visa, MasterCard and CMI.

By ordering products from us through our website, you authorize us to carry out credit and anti-fraud checks on you and the method of payment you have provided. These checks may be necessary to, among other things, verify your identity, validate your credit or debit card, obtain initial credit or debit card authorization and/or authorize individual purchases. You authorize us to disclose information provided by you, including personal information, to third parties such as banks and credit report providers for the purposes of such checks, and agree that such parties may retain a record of such information. You also agree that we may make the information we receive from such checks available to third parties, including fraud prevention and credit reference agencies.

If the amount due from you for your order cannot be debited or invoiced, for whatever reason, your order may be canceled (we will notify you of this using the contact details you provided during the ordering process).

Your debit card or credit card will not be charged until we issue an order confirmation (the date on which we take payment for the products and any applicable delivery charges).


Your order will be delivered to you by us or our delivery partner, and, unless there is an event beyond our control, we will take reasonable steps to meet the delivery date shown on your order confirmation or as otherwise agreed .

If we are unable to meet the estimated delivery date or time due to an event beyond our control, we (or our delivery partner) will contact you as soon as possible to let you know and we will take measures to minimize the effect of the delay, we will not be responsible for any delays caused by the event.

Delivery will be complete when the products are delivered to the address given in the order confirmation (so please ensure that the delivery details you provide are correct as we cannot be held responsible for delayed or missed deliveries due to your error).

You are responsible for making the appropriate arrangements to receive your delivery. Please ensure that you or someone authorized by you is able to collect your parcels.

After a failed delivery, if you do not re-arrange delivery, we will contact you for further instructions and may charge storage costs and any other additional delivery costs. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection, we may end the contract .

Unfortunately, we cannot deliver to countries outside of Morocco.

Risk in the Products supplied by us will pass to you at the time of collection or delivery and we shall have no responsibility for the safety of such Products after collection or delivery, as the case may be.

Title to the Products supplied by us will only pass to you once all sums due to us have been paid in full and, until paid, we reserve the right to repossess the Products.

If there is a problem with the product

We want you to be completely satisfied with the products you order from us. If you have any problems with the products you have ordered, please contact us using the details on the CONTACT page from our website.

  1. If you have any questions or complaints about the product, please contact us. You can write to us .

  2. up to 15 days: if your product is defective, you can get a refund.

  3. If you wish to exercise your legal rights to reject the Products, you must return them to us. Please call customer service on +212 (0) 621303798 or email us

Use of our website

Your use of our website is governed by these terms. By using our website, you confirm that you accept these conditions and that you agree to abide by them. If you do not agree to these terms, you must not use our website.

1. We do not guarantee that our website, or its content, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or modify all or part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.

2. We own all intellectual property rights in our website. These works are protected by copyright laws and treaties around the world. All rights reserved. You may print off one copy and download extracts of any page from our website for your own personal use.

3. You must not modify the paper or digital copies of any material you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or graphics separately from the accompanying text.

4. The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking or refraining from any action on the basis of the content on our website. Although we make reasonable efforts to update the information on our website, we make no representation, express or implied, that the content on our website is accurate, complete or current.

5. We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access our website. You must use your own virus protection software.

6. You must not abuse our website by knowingly introducing viruses, Trojan horses, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our website, the server on which our site is stored or any server, computer or database connected to our site.

7.Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those websites or resources.

Your personal information

1.How we use your personal data

We will only use your personal data when the law allows us to. Most often, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

2. Purposes for which we will use your personal data

We have set out below, in tabular form, a description of all the ways we plan to use your personal data and the legal bases we rely on to do so. We have also identified what our legitimate interests are where applicable.

Purpose / Activity Data type Lawful basis for processing, including basis of legitimate interest
To register as a new customer
  1. Identify
  2. Contact
Performance of a contract with you
To process and deliver your order, including:
  1. Manage payments, fees and charges
  2. Collect and recover money owed to us
  1. Identify
  2. Contact
  3. Financial
  4. Transaction
  5. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary for our legitimate interests (to recover debts owed to us)
To manage our relationship with you which will include:
  1. Notify you about changes to our terms or privacy policy
  2. Asking you to leave a review or take a survey
  1. Identify
  2. Contact
  3. Profile
  4. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary to comply with a legal obligation
  3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To allow you to participate in a sweepstakes, contest or complete a survey
  1. Identify
  2. Contact
  3. Profile
  4. Use
  5. Marketing and Communications
  1. Performance of a contract with you
  2. Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and data hosting)
  1. Identify
  2. Contact
  3. Technical
  1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)
  2. Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  1. Identify
  2. Contact
  3. Profile
  4. Use
  5. Marketing and Communications
  6. Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
Use data analytics to improve our websites, products/services, marketing, customer relationships and experiences
  1. Technical
  2. Use
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our websites updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
  1. Identify
  2. Contact
  3. Technical
  4. Use
  5. Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)

3. Marketing: We strive to provide you with choices regarding certain uses of personal data, particularly around marketing and advertising and, in particular, we will always provide you with an opt-out option.

4. Promotional Offers From Us: We may use your Identity, Contact, Technical, Usage and Profile Data to give you an idea of ​​what may be of interest to you. This is how we decide which products, services and offers may be of interest to you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or provided us with your details when entering a competition or registering for a promotion and in each case , you did not withdraw. to receive this marketing.

5. Unsubscribe: You can ask us or third parties to stop sending you marketing messages at any time by following the unsubscribe links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this does not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

6. Changes to these Terms: We may make changes to these Terms from time to time if, for example, we have changed the way we accept payment from you, or if there is a change in the law which means that we need to change these Terms, but if we do we will let you know and then you can contact us.

Each time you order Products from us, the Terms in force at that time will apply to the Contract between you and us. The current version of these terms will be available on our website. Please check the terms on our website each time you order products from us to ensure that you understand the terms which apply at that time.


We hope you don't have a cause for complaint, but if you do, we'd love to hear from you so we can try to resolve your complaint and make sure it doesn't happen again. Please contact us using the details on the CONTACT page of our website.

Coating Morocco 2020